1. scope of application
For all orders via our online shop the following GTC (General Terms and Conditions) apply.

2. contracting party, conclusion of contract
The purchase contract is concluded with 1000FLIES GmbH.

By placing the products in the online shop we make a binding offer to conclude a contract for these articles. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking the order button and accepting the offer for the goods in the shopping cart. Immediately after sending the order you will receive another confirmation by e-mail.

3. contract language, contract text storage
The language available for the conclusion of the contract is English.
We save the contract text and send you the order data and our terms and conditions by e-mail. You can view and download the GTC at any time here on this page. You can view your past orders in our customer login.

4. terms of delivery
Shipping costs are added to the stated product prices. You can find out more about the shipping costs under "Payment & Shipping".

5. payment
You can find more details about the payment options under "Payment & Shipping".

6. transport damages
If goods with obvious transport damages are delivered, please complain about such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance.

7. warranty and guarantees
The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

8. liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • as far as the scope of application of the product liability law is opened.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

9. code of conduct
We have subjected ourselves to the following codes of conduct: Trusted Shops

10. dispute settlement
The European Commission provides an online dispute resolution (OS) platform, which you can find here. 
We are prepared to participate in an out-of-court conciliation procedure before a consumer conciliation body. 
Responsible is Onlineschlichter.it, Zwölfmalgreinerstr. 2, 39100 Bozen, Italy, https://www.onlineschlichter.it